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Terms & Conditions

Play Session Terms & Conditions

Tooting Tots – Terms & Conditions

By booking or attending a Tooting Tots session, you agree to the following Terms & Conditions.

1. Eligibility

  • Tooting Tots sessions are designed for children aged 1–5 years only.

  • Children outside of this age range may not be permitted to participate.

2. Supervision & Responsibility

  • All children must be supervised by a parent or responsible carer at all times during the session.

  • Tooting Tots does not provide childcare or individual supervision.

  • Parents/carers remain fully responsible for their child’s safety, behaviour, and wellbeing throughout the session.

3. Use of Equipment

  • All push-along cars, toys, and equipment must be used safely, appropriately, and as intended.

  • Running, reckless behaviour, or unsafe use of equipment is not permitted.

  • Any excessive misuse, deliberate damage, or behaviour deemed unsafe may result in removal from the session.

  • In such cases, no refund or credit will be issued.

4. Health & Safety

  • Participation in Tooting Tots sessions is entirely at your own risk.

  • Parents/carers must ensure their child is physically able to participate and is fit to take part.

  • Tooting Tots reserves the right to refuse entry or participation if a child’s behaviour poses a risk to themselves or others.

5. Liability

  • Tooting Tots accepts no responsibility for any injury, accident, or loss arising from participation, except where caused by proven negligence.

  • Tooting Tots is not responsible for loss, theft, or damage to personal belongings brought to sessions.

  • All personal items are brought at the owner’s risk.

6. Cancellations by Customers

  • More than 24 hours’ notice before the session start time:

    • You are entitled to a full refund.

  • Within 24 hours of the session:

    • No refund will be issued, but you will receive a credit note for a future session.

  • Credit notes are non-transferable and must be used within the stated validity period (if applicable).

7. Cancellations or Changes by Tooting Tots

  • Tooting Tots reserves the right to cancel or reschedule sessions due to unforeseen circumstances, including but not limited to staff illness, venue issues, or safety concerns.

  • If this occurs, customers will be offered either:

    • A full refund, or

    • A credit note for a future session.

8. Behaviour

  • Tooting Tots aims to provide a safe and enjoyable environment for all families.

  • Aggressive, disruptive, or unsafe behaviour by children or adults will not be tolerated.

  • Tooting Tots reserves the right to ask anyone to leave a session if behaviour is deemed inappropriate, with no refund.

9. Amendments

  • Tooting Tots may update or amend these Terms & Conditions at any time.

  • The latest version will always apply to bookings and attendance.

10. Acceptance

  • By booking and/or attending a Tooting Tots session, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Party Hire Terms & Conditions

Kids Ride-On Toy Hire

By booking and hiring ride-on toys from Tooting Tots (“we”, “us”, “our”), you (“the Hirer”) agree to the following Terms & Conditions.

1. Booking & Payment

  1. All bookings are subject to availability.

  2. A booking is confirmed once payment (or deposit, if agreed) has been received.

  3. Full payment must be made seven days before the hire date unless otherwise agreed in writing.

2. Hire Period

  1. The hire period starts at the agreed delivery or collection time and ends at the agreed return or collection time.

  2. Late returns may incur additional charges.

3. Delivery & Collection

  1. Delivery and collection times will be agreed in advance.

  2. The Hirer must ensure clear and safe access for delivery and collection.

  3. Failed delivery or collection due to no access or no-show may result in additional charges.

4. Use of Equipment

  1. All ride-on toys are for children only and must be used under adult supervision at all times.

  2. Ride-on toys must be used on flat, level, dry surfaces and in a safe indoor or suitable outdoor environment.

  3. Equipment must not be used on roads, pavements, slopes, steps, gravel, or uneven surfaces.

  4. Food, drink, and sharp objects are not permitted on or near the equipment.

  5. The Hirer is responsible for ensuring toys are used in accordance with age and weight recommendations.

5. Supervision & Safety

  1. The Hirer accepts full responsibility for supervising all children using the equipment.

  2. We accept no liability for injury or damage resulting from misuse, lack of supervision, or failure to follow safety instructions.

  3. Any faults or damage noticed during hire must be reported immediately.

6. Condition of Equipment

  1. All equipment is provided clean, safe, and in good working order.

  2. The Hirer must return all items in the same condition as received, excluding fair wear and tear.

  3. The Hirer is responsible for loss, theft, or damage during the hire period.

7. Damage, Loss & Cleaning

  1. The Hirer will be charged for:

    • Damage beyond normal wear and tear

    • Missing or stolen items

    • Excessive cleaning if items are returned dirty

  2. Repair or replacement costs will be charged at full replacement value if items are damaged beyond repair.

8. Cancellations

  1. Cancellations must be made in writing.

  2. Deposits are non-refundable.

  3. Cancellations made within 7 days of the hire date may be charged the full hire amount.

  4. In the unlikely event that we must cancel, a full refund will be issued.

9. Weather & Outdoor Use

  1. Outdoor use is permitted.

  2. Equipment must not be used in rain, strong winds, or wet conditions and must be returned in the same condition as provided. 

10. Liability & Indemnity

  1. The Hirer agrees to indemnify Tooting Tots against all claims, costs, damages, or expenses arising from use of the equipment during the hire period.

  2. Our liability is limited to the total hire fee paid.

11. Photography & Social Media

  1. We do not take photographs of children unless prior consent has been given.

  2. Any images shared with us may be used for promotional purposes.

12. Refusal of Hire

We reserve the right to refuse or cancel hire if:

  • The equipment is being misused

  • Safety guidelines are not followed

  • The environment is deemed unsafe

No refund will be given in such circumstances.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Acceptance of Terms

By making a booking, the Hirer confirms they have read, understood, and agree to these Terms & Conditions.

Privacy Policy

Last updated: [06/01/2026]

Tooting Tots (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit tootingtots.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Website: tootingtots.co.uk
Organisation name: Tooting Tots
Contact email: info@tootingtots.co.uk

If you have any questions about this policy or your data, please contact us using the details above.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

  • Your name

  • Email address

  • Phone number

  • Any information you submit via contact forms, enquiry forms, or bookings

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device and operating system information

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and messages

  • Provide information about our classes, services, or events

  • Manage bookings or registrations

  • Improve our website and user experience

  • Comply with legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent – where you have given clear permission

  • Contract – where processing is needed to provide a service you requested

  • Legitimate interests – to operate and improve our website and services

  • Legal obligation – where required by law

5. Children’s Data

Our services are aimed at families and young children; however, we only collect personal data from parents or guardians, not directly from children. If you believe we have accidentally collected personal data from a child, please contact us immediately so we can delete it.

6. Cookies

We use cookies to:

  • Make our website work properly

  • Understand how visitors use our site

  • Improve performance and content

You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

For more information, see our Cookie Policy (if applicable).

7. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties only when necessary, such as:

  • Website hosting providers

  • Booking or email service providers

  • Analytics services (e.g. Google Analytics)

All third parties are required to keep your data secure and use it only for agreed purposes.

8. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

We keep your data only for as long as necessary for the purposes described in this policy or to meet legal requirements.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.